Cancellation and refund policy

General Booking and Financial Terms Traveller Cancellations, Refunds and Complaints

If, as a Traveller, you cancel your requested booking by raising a ticket, if the Operator declines your booking request due to non availability which will automatically cancel any pre-authorization to your credit card and/or refund any nominal amounts charged to your credit card in connection with the requested booking within a commercially reasonable time (7-10 business days). You agree to pay Destination Working the Deposit for any booking requested in connection with your Destination Working Account if such requested bookings are confirmed by the Operator. Once your booking is confirmed and you have received email acknowledgement, what you have paid is non-refundable. If cancellation is made within 31 days to departure 100% of these costs will be forfeited. Cancellation of permits will result in the costs being 100% forfeited.

Neither Destination Working nor the Operators selling their tours on Destination Working .com offer or pay any discounts or refunds for missed or unused services which were missed or unused by the traveller due to no fault of Destination Working , or operators working with = "Destination Working " | , which shall include any termination of the traveller's participation in the tour due to the traveller's own fault, negligence or breach of these Terms.

All traveller complaints about their experience on tour will be passed onto the tour operator's team to resolve. Destination Working is committed to working with tour operators to achieve a high level of service. If the response time and/or response quality of the tour operator however continue to fall below acceptable timing and quality despite our working together to rectify any issues, Destination Working reserves the right to remove the operators' tour listings from Destination Working .com Marketplace, Affiliate websites, Mobile Apps and remove any Applications provided by us.

Unforeseen Circumstances Operator Cancellations and Refunds

If an Operator cancels a confirmed booking made via the Services,Destination Working will refund any Payment for such booking to the applicable Traveller within a commercially reasonable time of the cancellation andthe Traveller may receive an email or other communication from Destination Working containing alternative Listings and other related information. If the Traveller requests a booking from one of the alternative Listings this will be treated like a new group tour booking. If an Operator cancelled a confirmed booking and you, as a Traveller, have not received an email or other communication from Destination Working , please contact Destination Working at [email protected] Working.com

Cancellation in the Event of Inclement Weather

Certain Tours may be weather-dependent. Notwithstanding the foregoing, in the event of inclement weather, the Operator has the discretion as to whether the weather conditions will prevent the Tour from taking place. As an Operator, if you need to cancel an Group Tour for reasons of inclement weather, you must contact the Traveller and Destination Working (at [email protected] Working.com as early as possible. Subject to the Traveller's consent, the Operator and the Traveller may choose to reschedule the Group Tour for another date. If the Group Tour cannot be rescheduled, as a Traveller, please contact Destination Working so we may assist in finding a replacement, non-weather-dependent Group Tour. For clarity, in the event the alternative Group Tour is of a higher price than the former, you may be responsible for any difference in price. In the event the alternative Group Tour is of a lower price, you may be entitled to a partial refund for the difference. As a Traveller, if you have contacted Destination Working as provided above and Destination Working is unable to find you a replacement Group Tour, Destination Working may refund the Payment for such booking to the Traveller within a commercially reasonable time of the cancellation.

 

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